Our Commitment to Customer Satisfaction
At CleanEcomart, we strive to provide high-quality products and excellent customer service. We understand that sometimes things don’t work out as planned, and we’re committed to making the return and refund process as smooth as possible.
Return Conditions
- Unopened and Unused Products: Items must be returned in their original, unopened, and unused condition.
- Original Packaging: Products must be returned in their original packaging.
- Return Window: Returns must be initiated within [Number] days of the order delivery date.
Return Process
- Contact Us: Please contact our customer support team to initiate a return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN).
- Package Your Return: Carefully pack the items to be returned, including the RAN.
- Ship Your Return: Ship the package to the return address provided by our customer support team.
- Track Your Return: Keep track of your return shipment for reference.
Refund Process
Once we receive and inspect your returned items, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method.
- Processing Time: Please allow [Number] business days for the refund to process.
Important Note:
- Once an order has been delivered to the customer, it cannot be returned.
- Shipping costs for returns are the responsibility of the customer.
- We reserve the right to refuse returns that do not meet our return conditions.
For any questions or concerns, please contact our customer support team.
